Maintenance Agreements

Paxar offers several different types of maintenance agreements designed to best fit the way your company operates. We can come to you if you choose one of our on-site agreements or your equipment can be shipped to our Electronic Repair Center in the case of depot agreements.

All on-site maintenance agreements provide service coverage from 8 a.m. to 5 p.m. Monday through Friday excluding national and Paxar holidays. Depot service agreements require the customer or end user to return the product prepaid to Paxar and Paxar returns the product prepaid UPS Ground.

Custom maintenance programs, tailored to fit individual customer requirements, are available on a custom quote basis.

For more information on the types of agreements see below or click here to have one of our Contract Specialists contact you.

On-Site Maintenance Agreements
Premier
The Premier Maintenance Agreement is available for all Monarch® brand printers in which Monarch® brand supplies are used exclusively. The purchase of this agreement qualifies the printer for the Paxar Customer Satisfaction Guarantee. This agreement provides complete parts and labor coverage as required including thermal printheads. This agreement also provides coverage for damage, abuse and ANY service required during the product's stated life. Loss of the product is not covered under this agreement. Paxar will maintain an on-site spare printhead free of charge. Paxar will provide priority response to service requests. Paxar will also provide an on-site hot swap spare printer (minimum of five or more covered printers per site) and priority response to service requests.

Preferred
The Preferred Maintenance Agreement is available for all Monarch models in which Monarch brand supplies are used exclusively. The purchase of this agreement qualifies the model for the Paxar Customer Satisfaction Guarantee. This agreement provides complete parts and labor coverage as required including thermal printheads. This agreement does not include damage or abuse.

Vantage
The Vantage Maintenance Agreement provides all parts and labor required for necessary repairs due to systems' failures except thermal printheads. This agreement does not include damage or abuse.

Depot Maintenance Agreements
Premier Depot
The Premier Depot Maintenance Agreement is available for all Monarch brand printers in which Monarch brand supplies are used exclusively. The purchase of this agreement qualifies the printer for the Paxar Customer Satisfaction Guarantee. This agreement provides complete parts and labor coverage as required including thermal printheads. This agreement also provides coverage for damage, abuse and ANY service required during the product's stated life. Loss of the product is not covered under this agreement. Paxar will provide priority depot turnaround (same or next business day repairs) for products covered by this agreement.

Preferred Depot
The Preferred Depot Maintenance Agreement is available for all Monarch brand printers in which Monarch brand supplies are used exclusively. The purchase of this agreement qualifies the model for the Paxar Customer Satisfaction Guarantee. This agreement provides complete parts and labor coverage as required including thermal printheads. This agreement does not include damage or abuse.

Vantage Depot
The Vantage Depot Maintenance Agreement provides all parts and labor required for necessary repairs due to systems' failures except thermal printheads. This agreement does not include damage or abuse.